Preloved Uniforms

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Privacy Policy

Preloved Uniforms (Pty) Ltd Last updated: June 2026

1. Introduction

Preloved Uniforms (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and what your rights are. By using our Platform at www.preloveduniforms.co.za, you consent to the collection and use of your information as described in this Policy.

2. Who We Are (Responsible Party)

Under POPIA, Preloved Uniforms is the Responsible Party for the personal information you provide to us.

3. Information We Collect

We collect the following personal information:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Physical address (for delivery purposes)
  • Username and password

Seller Information:

  • Bank account details (for payment processing)
  • Identity verification details

Transaction Information:

  • Items bought or sold
  • Payment records
  • Delivery details

Technical Information:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the Platform
  • Cookies and similar tracking technologies (see Section 9)

Communications:

  • Messages sent through the Platform
  • Support enquiries and feedback

4. Why We Collect Your Information

We collect and process your personal information for the following lawful purposes:

  • To create and manage your account
  • To process transactions between buyers and sellers
  • To facilitate delivery of purchased items
  • To process payments and disburse seller earnings
  • To verify your identity and prevent fraud
  • To communicate with you about your account, orders, and Platform updates
  • To improve our Platform through analytics and user feedback
  • To comply with legal obligations under South African law
  • To send marketing communications, only where you have given consent

5. Legal Basis for Processing

Under POPIA, we process your personal information on the following lawful bases:

  • Consent — where you have given us explicit permission
  • Contractual necessity — to fulfil our obligations to you as a buyer or seller
  • Legal obligation — where required by South African law
  • Legitimate interest — to operate, maintain, and improve our Platform, provided this does not override your rights

6. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Courier partners (BobGo) — to arrange collection and delivery of items
  • Payment processors — to handle secure transactions
  • IT and hosting providers — who assist in operating our Platform
  • Legal authorities — where required by law or court order

All third parties we work with are required to handle your information securely and in accordance with POPIA.

7. How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal information, including:

  • SSL encryption on all data transmissions
  • Secure password hashing
  • Restricted access to personal data on a need-to-know basis
  • Regular security reviews

In the event of a data breach, we will notify you and the South African Information Regulator through the SAIR e-Services Portal within the timeframes required by POPIA.

8. How Long We Keep Your Information

We retain your personal information for as long as:

  • Your account is active
  • It is necessary to fulfil the purposes described in this Policy
  • Required by law (e.g., financial records for 5 years under SARS requirements)

When your information is no longer needed, we will securely delete or anonymise it.

9. Cookies

Our Platform uses cookies to improve your experience. Cookies are small files stored on your device. We use:

  • Essential cookies — required for the Platform to function
  • Analytics cookies — to understand how users interact with our Platform
  • Marketing cookies — only with your consent

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect Platform functionality.

10. Direct Marketing

We will only send you marketing communications if you have given us your explicit consent. In line with POPIA’s April 2025 amendments and the Information Regulator’s Guidance Note on Direct Marketing:

  • You may opt out of marketing communications at any time
  • We will not send repeated unsolicited messages
  • Each marketing email will include an unsubscribe option

To opt out, email us at info@preloveduniforms.co.za or use the unsubscribe link in any marketing email.

11. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • Right of access — to request a copy of the personal information we hold about you
  • Right to correction — to request that inaccurate information be corrected
  • Right to deletion — to request that your information be deleted, subject to legal obligations
  • Right to object — to object to the processing of your information
  • Right to opt out — of direct marketing at any time
  • Right to complain — to the South African Information Regulator

To exercise any of these rights, contact us at: info@preloveduniforms.co.za

We will respond to your request within 30 days.

12. Children’s Privacy

Our Platform is not intended for use by persons under the age of 18 without parental supervision. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without appropriate consent, we will delete it immediately.

13. The Information Regulator

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the South African Information Regulator:

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this Policy periodically. Continued use of the Platform after changes constitutes acceptance of the updated Policy.

By using Preloved Uniforms, you acknowledge that you have read and understood this Privacy Policy.

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